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Providence Health & Services Team Assistant - Home Infusion Medford in Medford, Oregon


Providence is calling a Team Assistant - Home Infusion Medford (1.0 FTE, Days) to Providence Medford Medical Center in Medford , OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Team Assistant - Home Infusion Medford that will process and manage the health information records and data for a designated clinical team within Home Services. This includes accurately gathering, entering, compiling, reviewing for completeness and accuracy and problem solving patient information in the appropriate Providence Home Services information system(s) and in the clinical record. Communicates in a professional manner with public and staff.

In this position you will have the following responsibilities:

  • Obtain patient information referrals within established guidelines. Ensures referral information is recorded accurately, timely, completely and is routed to the appropriate clinician

  • Organize and process paperwork in an effect and timely manner. This includes checking itineraries of the schedule board, reviewing documentation for specific information as assigned, organizing documentation for expedient review by the team's clinical supervisor

  • Problem-solves missing or incomplete information, escalates deficiencies to the appropriate clinician and takes appropriate follow up measures to ensure the deficiency is resolved in a timely manner that meets associated deadlines. This includes auditing clinical charges and information prior to weekly/monthly invoicing, review of records for CQI

  • Provides support to clinical team. This includes but is not limited to:

  • Contacting clinical staff of late documentation

  • Monitoring and tracking assigned record management functions such as recertifications, kardex, case management therapies, etc

  • Notifying the appropriate staff member or clinical supervisor, of trends in delinquent or missing information

  • Accurately keys initial care plans or sets up treatment plans into the designated computer system in an accurate and timely manner

  • Provide clinical staff with certification, team conference, or other case management reports and documentation as assigned

  • Maintain referral source database in the Home Services computer system as assigned. This includes validating medical licensure and obtaining UPIN information prior to registering the physician or nurser practitioner in the referral database

  • Communicate concerns and needs effectively with others in a manner that promotes positive teamwork

  • Share and communicate with others in the department in a manner that demonstrates ownership and accountability for the outcomes of assigned processes

  • Ensure continuity of job functions by communicating coverage needs, priority and contributing to team effort to meet routine and relief departmental coverage in a manner that promotes a positive team environment

  • Assist in developing and implementing operational procedures as directed by the Clinical Supervisor and Manager

  • Assist with other projects and duties as directed by the Clinical Supervisor or Manager

  • Create and organizes patient's medical record documentation in an efficient and timely manner. Reviewing documentation for specific information as assigned, organizing documentation for expedient review

  • Assist with faxing, distribution of all received faxes, and other support functions to ensure strong referral access for HS customers. Manages the electronic referral system

  • Attend and participates in Home Infusion staff meetings and education sessions on a regular basis. Attends other meetings and education classes requested by the Supervisor, Manager, or Director


Required qualifications for this position includes:

  • Educational coursework in medical terminology -OR- equivalent education/experience

  • Two (2) years of recent experience as a unit secretary, clinical technician, medical office assistant or health information management

  • One (1) year of recent experience with multiple computerized applications required, electronic health record or business school level training and experience

  • One (1) year of recent experience in a team setting

  • Knowledge of generally accepted health care record keeping practices

Preferred qualifications for this position includes:

  • One to Two (1-2) years of college coursework and/or formal business or medical training

  • Experience with Excel and Word

  • Experience in a Home Services agency, medical terminology and ICD 9 coding or equivalent knowledge

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Medford

Req ID: 322910