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Providence Health & Services Team Assistant - Home Health & Hospice in Medford, Oregon


Providence is calling a Team Assistant - Hospice (1.0 FTE, Days) at Providence Medford Medical Center in Medford, OR.

We are seeking a Team Assistant - Hospice that will support Providence Medford Home Health & Hospice Triage, Intake, Utilization Review and scheduling. These can include but are not limited to: performing specified demographic & payer source data entry of referral/intake information into Home Care's software system(s); calling physician offices, hospital or other referral source to obtain additional patient demographic & payer source information in order to verify insurance eligibility and benefits for referral as requested; communicating new referral information to physician, Home Health and Hospice vendors or other entities via fax/phone/computer as requested; preparing IDT & PCC agendas; staff/patient scheduling; reporting statistical data; other office support functions as requested

In this position you will have the following responsibilities:

  • Timely and accurate data entry of specified demographic & payer source information of new referrals into computer system

  • Make phone calls to physician office, hospital, referral source and/or patient to obtain additional patient demographic & payer source information

  • Prepare IDT and PCC agendas; staff/ patient scheduling, reporting statistical data, and other office support functions as requested

  • Prepare and distribute Hospice IDT/IDG weekly team case conference schedules

  • Provide staff/patient scheduling relief coverage as directed

  • Provide Phone relief coverage as directed

  • Other office support functions as requested such as but not limited to, typing requests, participation on problem solving committees, special projects and/or reporting


Required qualifications for this position includes:

  • High School Diploma -OR- GED

  • Recent experience with Excel and Word

  • One (1) year recent experience in a customer service role participating with in a team in a medical office setting

Preferred qualifications for this position includes:

  • Coursework/Training: Business school level training -OR- equivalent education/experience

  • One (1) year experience with insurance verification, medical claims processing -OR- insurance member enrollments -OR- medical office setting

  • Experience in a Home Services agency

Education/Experience Equivalencies:

  • One (1) year recent experience with multiple computerized applications

About Providence in Oregon:

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

Benefits and Retirement:

Do you have questions on how this position may impact your benefits or retirement? AskHR has answers! Contact the HR Service Center at 888-687-3753, submit an AskHR through the HRPortal; at or visit the Road2Retirement site; at .

Caring for Your Career:

We are delighted that you answered the call to further your career at Providence. As a current caregiver, you have many resources to develop your skills and career such as educational benefits, online training, and professional development events. We encourage you to take advantage of these resources activities so that we can continue to serve our communities together with excellence. Our hope is that you continue to answer the call to our mission-inspired work today and into the future!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Medford

Req ID: 258453