Providence Health & Services Registrar, Switchboard Operator (on-call) in Medford, Oregon
Providence is calling a Registrar, Switchboard Operator to Providence Medford Medical Center in Medford, OR. This is an on-call, per diem position. We are seeking applicants who are willing to work any shift (day, evening, and night) and can work any day of the week. Most of your work hours will be pre-scheduled. You will receive a finalized schedule at least 4 weeks in advance. The number of hours you work will be based on your overall availability and its line up with the open shifts we need to fill.
We are also seeking applicants who may be available to pick up some unscheduled work shifts during the work week (to literally be on-call) if/when needed.
We are seeking a Registrar, PBX Operator that will be the member of a team whose purpose is to provide Providence Health System with superior service in performing multiple functions. General responsibilities are registering patients, obtaining appropriate demographics, insurance and medical information. In addition, will be responsible for operating the hospital telephone and paging system.
In this position you will have the following responsibilities:
Demonstrate initiative in acquiring and upgrading knowledge and skills:
Maintain knowledge of Medicare, Medicaid, VA, Third-Party Payer and Managed Care contract requirements for payment related to benefits/coverage, eligibility, authorization, deductible, co-pay and notification
Provide quality customer service:
Greet patients promptly, courteously, and professionally 98% of the time as observed by the Director
Ensure that patients are accurately registered:
Assign medical record number using correct search procedure
Screen admission to determine appropriate admission type
Pre-register or register patients capturing pertinent data such as complete demographic, insurance, employer, accident and clinical information
Accurately enters data into the system
Perform other registration-related duties such as discharges, bed transfers, patient-type transfers, dispositions, etc.
Must maintain 95% and above accuracy based on a random sample of verified registrations
• Direct patient contact:
Obtain appropriate signatures on consents and releases including Advance Directive
Serve patient rights
Collect patient’s valuables, and places them in the safe
Perform operator duties effectively:
Acknowledge all calls promptly
Page the requested parties accurately, in a clear, audible voice
Respond promptly to alarm signals, in accordance with departmental and hospital procedures
Notify the appropriate authorities
Respond promptly to Emergency Codes such as disaster, trauma, fire, etc. in accordance with departmental and hospital procedures
Inform the appropriate parties of pertinent patient information:
Demonstrate positive interaction with the public, 98% of the time as observed by the Director:
Communicate effectively with physicians, physicians’ office workers and all hospital department employees
Maintain positive interpersonal relations with co-workers, so that productivity is maximized
Maintain and distribute faxes, physician orders, medical records, surgery schedules, reports, etc., in accordance with departmental procedures
Notify the appropriate department or nurses’ station, of patient’s arrival:
Escort patients, if necessary, to the service area
Collect co-pays, deductibles, and/or co-insurance, and gives the patient a receipt
Demonstrate the ability to organize and handle multiple, often changing tasks and priorities
Required qualifications for this position includes:
High School Diploma -OR- GED
1 year of experience in an office environment with demonstrated proficiency in the use of computers, customer service and the ability to work in a stressful environment
Experience with state and Federal and other regulatory agencies
Preferred qualifications for this position includes:
Coursework/Training: 2 years of college education
Registrar and 3rd party payer experience
Hospital and large business switchboard experience
Multi-line phone experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Req ID: 262621