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Crater Lake Oregon.

Providence Health & Services Chief Nursing Officer-Southern Oregon Service Area in Medford, Oregon


Providence is calling a Chief Nursing Officer - Southern Oregon Service Area in Medford, OR.

The CNO-SOSA is a mission-driven leader who possesses the organizational and political skills to successfully lead nursing and interdisciplinary care delivery across all settings of care/continuum within the Southern Oregon Service Area (SOSA). The CNO is an exemplary role model of the highest professional nursing standards and conduct, is the “voice” and advocate for nursing and interdisciplinary care strategy and operational initiatives and performs all duties in a manner that reflects the Providence mission and values

This position has overall accountability for nursing practice and standards, nursing quality and outcomes of care throughout SOSA. The CNO establishes and communicates a vision and direction for patient-centered and evidence based care delivery in an integrated and team-based context. In partnership with the Chief Medical Officer-SOSA, the CNO leads in the planning, implementation, monitoring and evaluation of the quality of clinical care across the full clinical care continuum. The position is responsible for driving a service-oriented culture focused on superior patient experience, caregiver engagement, quality, patient safety, and operational efficiency/productivity. The CNO sets and enforces standards for professional nursing practice; including, leadership development, educational requirements and workforce goals and targets. In all areas of accountability listed above, these are in alignment with the Regional goals/targets and works closely with the Regional CNO to assure these are met.

The CNO is responsible for establishing a culture of accountability and stewardship, and for leading in removal of unnecessary clinical and practice standard variation through regional alignment of care delivery and operational practices where appropriate. The position advocates for strategic patient care priorities to ensure optimal operating effectiveness, market positioning, and quality outcomes.

The CNO collaborates closely with PHSOR Regional Nursing and colleagues in other service areas within the region to achieve system/regional quality outcomes, and priority strategic clinical initiatives that have been set by PHSJ. The position serves as a member of the SOSA executive team, the SOSA Advisory Board, the Oregon Nursing Leadership Council and the Oregon Quality Council.

In this position you will:

  • Model a passionate commitment to the Mission, values and work of Providence through self-understanding, authenticity and spiritual grounding and inspire others to bring forth their best.

  • Articulate and model a personal calling to the Providence mission, values and service to the poor and vulnerable.

  • Create and communicate a compelling vision of Providence SOSA nursing in alignment with PHSOR nursing and system. Inspire ownership of the vision by all levels of nursing.

  • Set standards and expectations for caring and trusting behaviors for all levels of nursing caregivers.

  • Serve as a role model and help others to achieve through effective personal coaching and mentoring.

  • Stand firm to the values and high ethical standards during difficult challenges; build up people instead of self.

  • Create an environment in which professional and personal growth is an expectation.

  • Collaborate and communicate openly to build relationships, teams, and talent to meet the needs of the organization and the communities we serve.

  • Actively advocate for and engage people and families served in decisions impacting healthcare services.

  • Assure the needs and voice of patients/families/community customer are heard by consistent integration of nursing in the development and achievement of organizational goals.

  • Collaborate with physician, other nursing, interdisciplinary and operational leaders to achieve evidence based patient care protocols and delivery models.

  • Develop and maximize the value of talent through robust workforce development strategies to promote a culturally diverse, clinically and professionally outstanding staff.

  • Accomplish objectives through persuasion, use recognition and celebration to bring out the best in people.

  • Anticipate and respond quickly, creatively, and concretely to changing internal and external environments.

  • Connect information using a broad perspective to identify patterns across organizational and community lines.

  • Generate and find ways to test new and creative approaches, while balancing alignment with region/system.

  • Simplify complex patterns and translate innovative ideas into pragmatic applications.

  • Continuously improve outcomes through empowerment, management of data by promoting nursing research.

  • Make timely and well-informed decisions based on a good discernment even in times of ambiguity and complexity.

  • Use rigorous analysis and ensure that decisions are data-driven using solid information.

  • Engage stakeholders to participate actively in decision making; encourage dialogue and dissent to uncover important truths.

  • Deliver result by implementing with persistence, and follow through on both strategic and tactical objectives.

  • Effectively translate conceptual priorities into specific actions, by maintaining focus and attention to detail.

  • Consistently set stretch goals and standards for self and others with clear accountabilities.

  • Empower people to do what it takes to provide consistent, high quality services and care.

  • Demonstrate personal drive and persistence and inspire positive energy.

  • Establish and translate meaningful and appropriate metrics to produce action and superior results.

  • Assure compliance with all professional, regulatory, and legal standards.

  • Advance nursing and clinical practice and ensure quality outcomes for people and families served.

  • Establish and maintain a safe, supportive, and healthy work environment to practice nursing throughout SOSA.

  • Establish quality improvement goals and outcomes in collaboration with quality, medical staff, and other clinical partners.

  • Lead the (re)design of delivery modes to achieve patient safety, quality outcomes and flawless handovers.

  • Apply health care funding, economics, accounting and regulatory principles.

  • Demonstrate stewardship of human and financial resources.

  • Utilize and leverage technology to enhance outcomes and professional practice.


Required qualifications for this position include:

  • BSN; MSN or Master’s in related field.

  • Doctoral Degree in relevant field is preferred.

  • National Certification in Nursing Administration is strongly preferred.

  • Current, active, and unencumbered RN license in Oregon

  • Experienced health care executive with a minimum of 7 years of progressive executive leadership in nursing and complex health care delivery systems.

  • Relevant nursing leadership and/or health care executive external industry certification is strongly preferred.


Every day, 119,000 compassionate employees serve patients and communities through Providence St. Joseph Health (PSJH), one of the nation’s largest healthcare providers. PSJH is a national, Catholic, not-for-profit health system, comprising a diverse family of organizations and driven by a belief that health care is a human right. Rooted in the founding missions of the Sisters of Providence and the Sisters of St. Joseph of Orange, courageous women ahead of their time who brought health care and other social services to the American West when it was still a rugged, untamed frontier, PSJH is guided by a singular commitment to improve the health of all. Now, as the health care landscape changes dramatically, they draw upon their pioneering and compassionate spirit to plan for the next century of health for a better world, especially for the poor and vulnerable.

PSJH uses their voice to advocate for vulnerable populations and needed reforms in health care. They are also pursuing innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, they are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future—today.

With a vision of creating “Health for a Better World,” PSJH is now in the midst of an exciting transformation. The leadership team has aligned itself toward a vision and framework (“Health 2.0”) intended to transform health care to be more patient-centric, using its tremendous data assets to coordinate care, improve operational and clinical efficiencies, and modernize operations through technology.

Since the 2016 merger of Providence Health and St. Joseph Health, areas of focus have included transformation, strengthening of its core, and growth; now, PSJH is undertaking a number of innovative initiatives system-wide. The health system is developing an institute model for specialty care across the seven states it serves – a virtual network that links all of its care locations, solving gaps in continuity of care for patients and creating a seamless experience for them and their families. This model offers clinicians timely access to best-practice findings, data, and reports, and offers patients quality, compassionate care closer to home, with predictable costs and outcomes.

Key features of this institute model include: patient navigation, concentration of multidisciplinary clinical expertise, accelerated research and innovation, a proprietary data repository for genomics, clinical experts from seven states defining quality measures within disease types, a delivery system organized around key treatment locations with best outcomes, a network that ensures that patients have the right care at the right time in the right place, and a focus on care close to home supported by digital technology. The goal is to unify relevant services, resources, and expertise under six clinical umbrellas: Musculoskeletal Institute, Neurosciences Institute, Digestive Health Institute, Cancer Institute, Cardiovascular Institute, and Women and Children’s Institute.

PSJH has extremely attractive markets and well-positioned assets. Over the past several years, the organization has pursued strategies to create the care delivery platform of the future, and has made significant investments in innovation and systems, with over six elite research investments, as well as investments in EMRs. PSJH is working to bring health care into the digital and consumer age with the goal of better serving patients and consumers, delivering care on their terms – where, when, and how they want it. To achieve that goal, the health system has formed three teams that work together to identify, pilot, and drive the adoption of new technologies and business models. The Digital Innovation Group actively builds software to support patients, consumers, clinicians and technology partners; the Consumer Innovation Group creates health-related businesses in areas such as women’s health, senior services, and chronic disease, partnering closely with Providence employees and patients to create new services and tools designed to support a patient’s ongoing health between episodes of care; and Providence Ventures advances health care delivery by funding technology innovations, working side-by-side with colleagues who are actively building a digital platform to make it easier to collaborate with early-stage companies.

Annual revenues are $25B and growing. PSJH currently operates in seven states through 51 hospitals and 829 clinics where over 24,000 physicians serve over 13 million patients each year.

For more information about Providence St. Joseph Health, visit at .

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Oregon-Medford

Req ID: 218260