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Providence Health & Services Billing Scheduling Coordinator in Medford, Oregon


Providence is calling a Billing Scheduling Coordinator - Ob-Gyn Health Center (1.0 FTE, Days) to Providence Pavillion Medford in Medford, OR. This position's shift is M-F 8 AM to 5 PM.

We are seeking a Billing, Scheduling Coordinator - Ob-Gyn Health Center that will coordinate scheduling and billing of clinic services. Obtains and manages referrals and prior authorizations. Answers phones and otherwise responds to patient inquiries and requests and directs them appropriately. Reviews clinic coding and charges.

In this position you will have the following responsibilities:

  • Be responsible for ensuring all appointments and registration information have been scheduled or canceled accurately within established time frame guidelines and with appropriate documentation

  • Coordinate appointments as needed

  • Receive all patients, families, visitors and physicians coming into the clinic in a courteous and pleasant manner

  • Direct patients appropriately and notifies clinical staff of patient arrival/needs

  • Answer multiple phone lines in a courteous professional and timely manner

  • Respond, transfer and document phone calls appropriately

  • Verify patient registration and ensures all info is current and accurate

  • Assist financial coordinators with verification of benefits

  • Ensure referrals and prior authorizations are in place and accurate

  • Communicate effectively with compassion and sensitivity, anticipating the needs of patients, families, physicians, co-workers, supervisors, and other hospital departments

  • Provide superior customer service, in person or through telephone contact, that consistently meets and exceeds the expectations of patients, visitors, physicians and PHS staff

  • Consistently work with team to manage patient flow in the department

  • Assist patients in scheduling appointments for imaging or with other specialists as directed by the physician or nurse

  • Work effectively and collaboratively in a team environment focused on excellent patient care and service

  • Allow no breach of confidentiality to occur

  • Assist in development and writing of procedures

  • Provide administrative support to the clinic providers and manager

  • Assist in development of reports

  • Provide backup to the financial coordinators as needed

  • Follow policy and procedures to accurately scan medical records into the EMR


Required qualifications for this position includes:

  • Two (2) years of working experience in a health care setting

  • Strong knowledge of CPT and ICD-9 coding

  • Knowledge of insurance and referrals

  • Data processing skills, preferably computerized appointment scheduling, word processing, and spread sheet

  • Excellent verbal communication and interpersonal skills

Preferred qualifications for this position includes:

  • Two (2) years of working experience in a medical clinic, preferably in scheduling and/or insurance authorizations

  • Extensive customer service experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Oregon-Medford

Req ID: 303465